Business Context
A leading design and consultancy firm, operating in sectors such as construction and infrastructure, sought to streamline and standardize their user provisioning process across an expanding international footprint. While their existing user provisioning application functioned well within its original scope, it lacked the flexibility and security features necessary for seamless global implementation.
Our Approach
SABS focused on key areas to address the client’s challenges:
- Cloud Migration: We migrated the existing user provisioning solution to Microsoft Azure, providing a flexible and globally accessible platform.
- Multi-Domain Integration: We enabled seamless integration with the company’s diverse Active Directory infrastructure, ensuring consistency across regions.
- Security Enhancements: We strengthened security with robust encryption, OAuth 2.0 authorization, and a Reverse Proxy for added protection.
- Improved User Experience: We redesigned the interface, prioritizing user experience and efficiency.
- Cross-Border Mobility: We developed processes to smoothly transfer user accounts between international domains, minimizing disruptions for employees.
The Results
- Standardized Global Process: The solution ensures a consistent and secure user provisioning and deprovisioning experience worldwide.
- Significant Time Savings: Significantly reduced the time needed to provision and deprovision users by up to 75%.
- Optimized IT Workflows: IT staff are now less burdened by routine provisioning tasks, allowing them to focus on strategic initiatives.
- Scalability for Growth: The Azure-based solution effortlessly supports the company’s expanding global workforce.
- Reduced Support Burden: The automated workflows led to a significant decrease in the time support teams spent on user provisioning requests. Support hours initially increased during the project’s implementation phase, as expected, but decreased by 60.44% after the full rollout, freeing up valuable IT resources.
Technologies Used
- Azure Cloud (App Services, SQL Database, REST API)
- OAuth 2.0 & Reverse Proxy
- Azure Functions
Team Structure
- SABS Team: Project Manager, Solution Architect, Developers, Testers
- Client Team: IT Leadership, SME’s, HR
Why SABS?
We combine deep expertise in IT automation with an understanding of the specialized needs of companies in the built environment and regulated industries. Our tailored solution directly addresses the pain points of this client, enhancing their operational efficiency and security.
Contact SABS to learn how we can optimize your IT processes.
